About us:
We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly.
Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors!
Profile Overview:
Relationship Manager at TravClan is a key role that focuses on growing the volume of business done by agents. You will be resolving agents' grievances related to payments, and services & work on retaining every agent with a wonderful experience.
Growth Prospects:
Annual CTC - ₹ 5.4 to 7.5 LPA
ESOPs + promotions + aggressive growth prospects (read further) !
Fast Appraisal - Despite Covid, we had appraisals in 6 months in Jan & July 2020
Aggressive Hikes - In May '21 & Jan'22, Average Hike was 35% & 30% respectively.
Whats on Offer:Work with a young & passionate team to excel and make an impact
Work directly with the founders
Fast Career Growth with fast appraisals and fast salary increase
A super passionate team with deep conviction which has stayed together during covid.
Very high ownership role in a fast-paced environment
Great Culture -> No hierarchy/politics nonsense guaranteed!
Our founding team:
The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:
Ashish- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
Arun- Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.
Chirag- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.
Company Profile:
You read the detailed company profile here.
To know more about us, have a look at a few videos on Youtube!
What do we value?
We are a team of believers. At the same time, we are constantly learning and growing. We are on an audacious mission and have a rock-solid belief we can get there.
We dream big, yet we start small and start quickly. We are not deterred by the extra effort needed to relentlessly execute, iterate, and execute to realize our dreams.
We are a team of differentiated and ambitious individuals, united by a common goal. We are a single team, where every member is important.
We believe flexibility in roles and freedom to execute ideas are the two foundation values for aggressive growth.
We constantly protect and evolve our culture. As a super energetic and experienced team, we want to enjoy the time we spend together.
What we are looking for:
Roles & Responsibilities:
- The sole point of contact in building and managing a highly engaged community of business entrepreneurs/ agents.
Educating members about TravClan and managing 100-200 business accounts.
Working in close interface with the finance, product, and marketing team to build better processes, products, and reach, respectively.
Healthy retention of agents while growing the volume of Agent's business through TravClan
Ensuring customer delight while managing Agent's grievances related to payments, services, products, etc.
Effectively managing feedback and escalations from customers and vendors.
Hosting country-wide offline and online events & meet ups of members from time to time.
Desired Candidate Profile
Ethical, hardworking, and 'passionate about startups' mindset
Disciplined & Process Oriented
Strong Negotiation skills
Presence of Mind
Prior Sales / Account Management Experience
Prior Startup / Travel experience preferred
Good understanding of different business verticals
Willing to learn more
Check if you fit in the role-
Love Challenges
Enjoy the thrill of closing sales
Be comfortable with targets
Enjoy speaking to clients on call
Perform consistently
Hustle, Hustle, Hustle
Improve business acumen
Improve negotiation skills
not comfortable with sales/targets
not okay speaking with customers on call for a minimum of 4 hours daily!
not good at resolving customer queries or escalations
not comfortable with long working hours, i.e. 10-12 hours daily
not excited about working on Saturdays (6 days a week)
The Recruitment Process:
1. Aptitude Test: The first step of the recruitment process is a basic 50-minute aptitude test.
2. Group Discussion: If you clear the Aptitude Test, the second step of the recruitment process would be a 20-30-minute group discussion round.
3. Personal Interviews: 2-3 video interviews. Detailed discussions about the job profile, company & candidature are discussed in these rounds.
4. Extending an offer: On successfully clearing the interview rounds, the job offer is extended to the candidate. This includes financial benefits and many other benefits.
Important Points:
Office Location- Connaught Place, Delhi
Work Timings - 9:30 till work gets over. You are considering joining a startup. Building anything of value takes time. The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the high pace environment. You can expect 10-12 hours of work in a day!
Looking forward to having you on board with us!