About us:
We are a B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to conveniently book flights, hotels, and holiday packages while also providing comprehensive end-to-end on-ground travel services. We currently process over INR 1000+ crore GMV (sales) and are growing rapidly.
Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors!
Profile Overview:
Business Development Associate at TravClan is a key role that focuses on growing the volume of business done by agents. You will be resolving agents' grievances related to payments, and services & work on retaining every agent with a wonderful experience.
Growth Prospects:
Annual CTC - ₹ 5.4 to 7.5 LPA
ESOPs + promotions + aggressive growth prospects (read further) !
Fast Appraisal - Despite COVID, we had appraisals in 6 months in Jan & July 2020
Aggressive Hikes - In May'21 & Jan'22, Average Hike was 35% & 30% respectively.
What's on Offer:
Work with a young & passionate team to excel and make an impact
Work directly with the founders
Fast Career Growth with fast appraisals and fast salary increase
A super passionate team with deep conviction which has stayed together during covid.
Very high ownership role in a fast-paced environment
Great Culture -> No hierarchy/politics nonsense guaranteed!
Our founding team:
The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:
Ashish - Co-Founder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
Arun - Co-Founder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.
Chirag - Co-Founder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.
Company Profile:
You read the detailed company profile here.
To know more about us, have a look at a few videos on Youtube!
What do we value?
We are a team of believers. At the same time, we are constantly learning and growing. We are on an audacious mission and have a rock-solid belief we can get there.
We dream big, yet we start small and start quickly. We are not deterred by the extra effort needed to relentlessly execute, iterate, and execute to realize our dreams.
We are a team of differentiated and ambitious individuals, united by a common goal. We are a single team, where every member is important.
We believe flexibility in roles and freedom to execute ideas are the two foundation values for aggressive growth.
We constantly protect and evolve our culture. As a super energetic and experienced team, we want to enjoy the time we spend together.
What we are looking for:
Roles & Responsibilities:
The sole point of contact in building and managing a highly engaged community of business entrepreneurs/ agents.
Educating members about TravClan and managing 100-200 business accounts.
Identify opportunities to increase bookings and grow the business volume of agents through TravClan.
Work with agents to understand their requirements and support them in expanding their travel offerings.
Working in close interface with the finance, product, and marketing team to build better processes, products, and reach, respectively.
Ensure strong retention of agents while continuously growing their business volume through TravClan.
Ensuring customer delight while managing Agent's grievances related to payments, services, products etc.
Effectively managing feedback and escalations from customers and vendors.
Hosting country-wide offline and online events & meet-ups of members from time to time.
Check if you fit in the role-
You Must-
Be comfortable negotiating with suppliers and partners
Be customer-centric and enjoy building relationships
Enjoy speaking with clients and travel agents on calls
Demonstrate high ownership and accountability in your work
You Can-
Improve your business acumen by working closely with travel entrepreneurs
Strengthen your negotiation and relationship management skills
Gain exposure to the travel industry and B2B sales ecosystem
You Want to-
Work in a fast-paced startup environment
Build a career in business development and sales
Take ownership of client relationships and revenue outcomes
This role is not ideal for someone who is-
Not comfortable working with targets and tight timelines
Not disciplined with structured work routines
Not confident in handling customer queries or escalations
Not comfortable working 10–12 hours a day in a high-performance environment
Not comfortable with a 6-day work week (including Saturdays)
The Recruitment Process:
1. Aptitude Test: The first step of the recruitment process is a basic 50-minute aptitude test.
2. Group Discussion: If you clear the Aptitude Test, the second step of the recruitment process would be a 20-30-minute group discussion round.
3. Personal Interviews: 2-3 video interviews. Detailed discussions about the job profile, company & candidature are discussed in these rounds.
4. Extending an offer: On successfully clearing the interview rounds, the job offer is extended to the candidate. This includes financial benefits and many other benefits.
Important Points:
Office Location- Connaught Place, Delhi
Work Timings - 9:30 till work gets over. You are considering joining a startup. Building anything of value takes time. The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the high pace environment. You can expect 10-12 hours of work in a day!