About us:
We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly.
Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors!
Profile Overview:
Operations Associate (Rotational Day and Night Shift) at TravClan is a key role that focuses on managing end-to-end booking and related operations across products while ensuring customer delight and timely deliverables during late/ night hours. Handling on-ground operations, increasing GMV & processing bookings on time are some of the high priority activities undertaken in Operations.
Growth Prospects:
Annual CTC - ₹ 5.4 to 7.5 LPA
ESOPs + promotions + aggressive growth prospects (read further) !
Fast Appraisal - Despite Covid, we had appraisals in 6 months in Jan & July 2020
Aggressive Hikes - In May 2021 - Avg Hike was 35%
Whats on Offer:
Work with a young & passionate team to excel and make an impact
Work directly with the founders
Fast Career Growth with fast appraisals and fast salary increase
Super passionate team with deep conviction which has stayed together during covid.
Very high ownership role in a fast paced environment
Great Culture -> No hierarchy / politics nonsense guaranteed!
Our founding team:
The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:
Ashish- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
Arun- Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.
Chirag- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.
Company Profile:
You read the detailed company profile here.
To know more about us, have a look at a few videos on Youtube!
What do we value?
We are a team of believers. At the same time, we are constantly learning and growing. We are on an audacious mission and a rock-solid belief we can get there.
We dream big, yet we start small and start quickly. We are not deterred by the
extra effort needed to relentlessly execute, iterate, execute to realize our dreams.
We are a team of differentiated and ambitious individuals, united by a common goal. We are a single team, where every member is important.
We believe flexibility in roles and freedom to execute ideas are the two foundation values for aggressive growth.
We constantly protect and evolve our culture. As a super energetic and experienced team, we want to enjoy our time together.
What we are looking for:
Roles & Responsibilities:
Completing all bookings and flight/hotel/packages operations-related work including cancellations, refunds, etc
Coordination with suppliers to ensure timely revert on quotes and booking details such as vouchers, confirmations etc
Coordinate with customers and vendors to ensure timely delivery
Manage feedback and escalations from customers and vendors.
Ensure customer delight.
Demonstrate multitasking abilities
Desired Candidate Profile
Has prior experience / is comfortable working in working Night Shifts
Ethical, hardworking, and 'passionate about startups' mindset
Excellent structured problem-solving ability
Good understanding of different business verticals
Disciplined & Process Oriented
Presence of Mind
Willing to learn more
- Be Customer-Centric
- Enjoy speaking to clients on call
- Have high ownership to complete your work
- Be good at negotiating with suppliers
- Improve business acumen
- Improve negotiation skills
- Improve business acumen
- Improve negotiation skills
- not comfortable with tight timelines/targets
- not disciplined to sit and work
- not good at resolving customer queries or escalations
- not comfortable with long working hours i.e. 10 - 12 hours daily
- not excited about working on Saturdays (6 days a week)
The Recruitment Process:
1. Aptitude Test: The first step of the recruitment process is a basic 50-minute aptitude test.
2.Group Discussion: If you clear the Aptitude Test, the second step of the recruitment process would be a 20-30 minutes group discussion round.
3. Personal Interviews: 2-3 video interviews. Detailed discussions about the job profile, company & candidature are discussed in these rounds.
4. Extending an offer: On successfully clearing the interview rounds, the job offer is extended to the candidate. This includes financial benefits and many other benefits.
Important Points:
Office Location - Connaught Place, Delhi. Day shift will be from the office whereas the night shift will be work from home.
Alternate months day and night shift
Work Timings - 9.30 till work gets over. You are considering joining a startup. Building anything of value takes time.
The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the high pace environment.
You can expect 10-12 hours of work in a day!
Looking forward to having you on board with us!